Policies
Refund Policy
Clarity and Fairness in Sponsorships & Purchases
At World Islam Expo (WIE), we are committed to ensuring transparency and fairness in all transactions. This Refund Policy outlines the conditions under which refunds may be granted for sponsorships, event registrations, digital products, and other transactions made through our platform. Please review these terms before making a purchase or contribution.
1. General Refund Policy
All payments made to WIE, including sponsorships, event registrations, and digital product purchases, are final and non-refundable unless explicitly stated otherwise.
2. Refund Eligibility
a. Sponsorships & Contributions
- Sponsorships and contributions to WIE initiatives are considered voluntary and non-refundable.
- If an error occurs during the transaction (e.g., duplicate payment), you may request a refund by contacting support@worldislamexpo.com within 7 days of the transaction.
b. Event Registrations & Tickets
- If WIE cancels an event, registered participants will receive a full refund or the option to transfer their registration to a future event.
- If a participant cancels their registration at least 14 days before the event, a 50% refund may be issued. Cancellations made less than 14 days before the event are non-refundable.
c. Digital Products (E-books, Courses, Webinars, etc.)
- Digital products purchased through WIE (such as e-books, online courses, or exclusive content) are non-refundable due to their immediate access and delivery.
- If a technical issue prevents access to purchased content, please contact support@worldislamexpo.com, and we will work to resolve the issue.
3. Refund Request Process
- Refund requests must be submitted via email to support@worldislamexpo.com with proof of transaction and a clear explanation of the issue.
- Refund processing time is 7–14 business days, depending on the payment method.
4. Changes to This Policy
WIE reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page, and continued use of our platform constitutes acceptance of these terms.
5. Contact Us
For any refund-related inquiries, please email support@worldislamexpo.com.